Customer education, often referred to as user training or client learning, is the process of equipping your customers with the knowledge and skills they need to effectively use your product or service. It’s a critical component in ensuring that customers derive maximum value from their investment, leading to increased customer satisfaction, loyalty, and advocacy.
Customer education helps users understand and get value from your product faster. Research consistently links strong customer education programs to higher retention, lower support costs, and better NPS. Customers who know how to use your product stay longer.
Customer training is typically structured and one-time (onboarding, certification). Customer education is broader and ongoing, and can include self-serve resources, community learning, and continuous enablement throughout the customer lifecycle.
Heropa supports customer education programs with on-demand lab environments where customers can learn by doing in a real version of your product, at their own pace, in addition to instructor-led sessions.
Get an overview of the simple, all-in-one virtual labs platform
Instructor-led training at its best.
Access hands-on lab environments from anywhere, with no installation required
Efficiently manage lab deployment with reusable blueprints
Offer dedicated environments for self-paced hands-on experiences
Robust dashboards and reports to make informed decisions and demonstrate impact
Distribute app credentials to learners for a seamless lab experience
Issue training credits for prepaid access to training with maximum flexibility
Share templates with external partners whilst ensuring consistency and control
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Connect Heropa to your Existing tech stack to deliver a seamless experience
Discover how training teams use Heropa to engage learners and improve training ROI
See how sales engineers use Heropa to increase deal speed and win more customers
Explore how to build advocacy and demand with engaging hands-on sessions during marketing conferences and events
Deliver instructor-led training and monitor learner progress with hands-on labs in real-time
Offer guided, self-paced training experiences where learners can get hands-on with your software
Easily create tailored, hands-on demo & POC environments, with in-built monitoring and cost control
Run workshops and events with confidence with simple and reliable access to hands-on labs
Quickly spin up sandbox environments that replicate production for Development, QA and troubleshooting
Unlock innovation using pre-configured hands-on lab environments with maximum flexibility
Help partners succeed with advanced tools to manage partners and fuel their growth
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Meet some of the leaders transforming their training and sales with Heropa
A guide to key terms relating to virtual hands-on labs
Resources to help you understand how hands-on labs work and the value they bring
Everything you need to know about using Heropa
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