Say your organization offers virtual training, including virtual instructor-led training (VILT). You have a way to deliver it, and there’s a clear roadmap regarding the curriculum. Unfortunately, as soon as you get past the basics, you realise that it’s not easy to deliver an effective virtual instructor-led training session. You’re still dealing with people and […]
While many organizations had already set the ball rolling with virtual training and remote learning, others have had to play catch up during the pandemic. For some, their goal was to quickly move to virtual learning. Others needed to train people in disparate geographical locations. All had to adhere to COVID-19 guidelines, and learn how […]
For SaaS companies, customer education happens throughout the customer lifecycle. Increasingly, SaaS companies are looking to improve and scale their customer education and training programs, and acknowledge this is as a critical driver of business growth. Here, we talk about six ways SaaS companies can improve customer education: 1. Apply the ‘as -a-service’ mindset to […]
For SaaS companies, customer education is an essential component throughout the SaaS customer lifecycle. Through customer education, SaaS companies can ensure their customers realise the value of their product. This in turn drives sales, increases adoption, and leads to higher retention rates. Customer education is needed throughout the SaaS customer lifecycle Customer education starts the […]
We’re excited to share that Heropa has achieved Microsoft Co-sell Ready (“co-sell”) status. The Microsoft co-sell program is a top-tier Microsoft partner program, and enables us to work with Microsoft’s sales organization to accelerate the growth of Heropa Virtual IT labs platform on Microsoft Azure. The co-sell program has generated more than $9.5 billion in contracted […]
A changing RPA landscape makes training more essential than ever Robotic process automation (RPA) is a form of business process automation that allows companies to automate their workflows using bots. Companies invest heavily in RPA to bring efficiency to business operations, freeing them up to focus on delivering fast service and exceptional customer experience. Changes […]
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