About
Schneider Electric is a global leader in energy management and automation solutions, with a history spanning over 200 years. Headquartered in France, Schneider Electric operates in more than 100 countries, providing innovative products and services that enable efficient resource management and sustainable energy usage. Their Secure Power Division focuses on IT infrastructure, offering data center solutions and software for managing critical infrastructure, energy efficiency, and sustainability reporting. With a strong commitment to digital transformation, Schneider Electric continuously strives to empower customers with smarter and more connected systems.
Learn more about Schneider Electric at https://www.se.com/.
Challenge
Schneider Electric’s software solutions—particularly in data center infrastructure management (DCIM)—play a vital role in helping customers optimize energy use and drive operational efficiency. Yet, the company faced significant challenges in training customers and encouraging software adoption:
- Inefficient Training Models: Traditional in-person training required extensive time, travel, and resources, making it difficult to scale globally. Limited data simulation further constrained user understanding and confidence.
- Complex Software Requirements: Schneider Electric’s software relies on live data and real-world configurations to deliver full value, demanding hands-on, interactive training.
- Upgrade Resistance: Despite improved features, customers hesitated to upgrade, concerned about downtime, steep learning curves, and risks to critical infrastructure.
Our software is powerful, but customers often needed a push to understand its potential and overcome adoption barriers. Training needed to be more accessible, interactive, and scalable.
Andrew Sylvester, Head of EcoStruxure IT Software Services Strategy at Schneider Electric.
Solution
To overcome these challenges, Schneider Electric partnered with Heropa to modernize its training approach. Heropa’s virtual lab platform delivered a scalable, interactive solution tailored to customer needs. Take a closer look at Schneider Electric’s EcoStruxure IT eLearning, powered by Heropa, in this video.
Key Features included:
- Customized Virtual Labs: Schneider Electric created virtual environments replicating real-world configurations, allowing customers to safely explore and learn their software in a risk-free setting.
- Simulated Data Scenarios: These replaced the challenge of accessing live systems, ensuring relevant, practical training.
- Pre-Deployment Training: Customers could train on tailored configurations prior to deployment, reducing operational risk and ensuring smoother go-lives.
- Scalable Global Delivery: Heropa’s cloud-based infrastructure enabled consistent, high-quality on-demand training for thousands of users worldwide.
- Custom Branding: The Schneider Electric team leveraged one of the essential features of any Virtual IT Labs software, using our Custom branding and white label options to tailor the look and feel of their training platform. This created a seamless and branded user experience for their learners around the world.
Results
By adopting Heropa, Schneider Electric achieved measurable improvements across training and customer adoption:
- Increased Software Adoption: Customers gained confidence and proficiency, leading to higher feature usage and long-term retention.
- Reduced Operational Risk: Pre-deployment training served as a “dress rehearsal,” reducing live operational errors and transition challenges.
- Cost and Time Savings: Virtual training replaced in-person sessions, lowering costs while maintaining high training quality.
- Global Scalability: Enabled Schneider Electric to meet training demand efficiently, supporting thousands of users across multiple regions.
Heropa’s platform has transformed our training programs, making them more accessible, efficient, and impactful. Our customers are better equipped to succeed with our software.
Andrew Sylvester
Outlook
Building on this success, Schneider Electric plans to further expand its partnership with Heropa to drive innovation and adoption:
- Virtual Instructor-Led Programs: Adding live, interactive sessions to complement on-demand virtual labs.
- AI-Driven Content: Leveraging AI-generated videos and interactive materials to deliver personalized, multilingual training experiences.
- Enhanced Partner Enablement: Offering certifications to ensure partner expertise and ecosystem alignment.
- Broader Adoption Strategies: Scaling training initiatives to reach new and existing customers globally.
